SMS Consent & Verification Process
Complete documentation of SMS consent disclosure and verification process for TCPA compliance, including scripts, simulated conversations, and consent recording procedures.
Toga Software and its products (including FrontIQ and PodPix) offer AI-powered services for small businesses. As part of these services:
- Customers may verbally request to receive SMS appointment booking links, notifications, or service updates during phone calls with our AI-powered assistants.
- Customers must explicitly consent to receive SMS messages, and standard message rates may apply.
- SMS messages are only sent when customer-requested business actions require them. We do not send promotional messages.
- Customers may opt out of receiving future messages by replying STOP.
Verbal Consent Script
Example interaction showing SMS consent collection for FrontIQ appointment scheduling
"Hello! This is Jessica from San Jose Heating & Cooling. How can I help you today?"
"This call will be recorded."
"Thank you for letting me know. How can I assist you today?"
"Hi. Um I would like to set up an appointment for tomorrow."
[PROPER SMS CONSENT REQUEST]
"I can send you an SMS with a link to book your appointment. Standard message rates may apply. Would you like me to send it to your phone number ending in 9957?"
[AFFIRMATIVE CONSENT]
"Yeah, please send me the link."
"I've sent you the SMS with the link to book your appointment. Is there anything else I can help you with today?"
"Uh, that's it. Thank you, bye."
"Thank you for calling San Jose Heating & Cooling. Have a great day!"
Proper Consent Collection - System Actions:
- ✓ SMS explicitly mentioned in consent request
- ✓ Standard message rates disclosed
- ✓ Phone number confirmed (ending in 9957)
- ✓ Clear affirmative response: "Yeah, please send me the link."
- ✓ Consent recorded with timestamp: 2025-03-10 14:23:15 UTC
- ✓ Customer added to SMS-approved list
Audio Recording Sample
Listen to an actual recording of proper SMS consent collection in action:
File: sms-consent-sample.m4a |Duration: ~2 minutes |Quality: Clear audio demonstrating actual conversation
Text Message Sent to Customer
Immediate SMS sent after verbal consent is obtained
Here's the link to book your appointment: https://calendely.com/book/appointment. Choose a time that works for you. You agreed to receive texts from Toga Software for appointment scheduling and updates. Reply STOP to opt out anytime.
Questions? Call (555) 123-4567
Opt-Out Process
Multiple ways customers can revoke SMS consent after initial agreement
Processed within seconds, removes from all SMS lists immediately.
Customers can call back and say: "Please remove me from text messages"or "I don't want to receive texts anymore"
Verbal requests are processed immediately and recorded for compliance.
Legal Business Name
Toga Software, LLC
DBA Names
FrontIQ, PodPix
Business Address
San Jose, CA
Website
togasoftware.com
Contact Email
hello@togasoftware.com
SMS Use Case
Appointment scheduling and customer notifications